Thank you for shopping with zelens. We are committed to delivering your order accurately, in good condition, and within the estimated timeframe.

Order Processing

All orders are processed within 1-2 business days (Monday-Friday, excluding weekends and public holidays.

Once your order is placed, our fulfillment team prepares it for shipment. You will receive a confirmation email with tracking details once your order has been shipped.

Delivery Time

  • United States (Within Country): 5–8 business days, 

Shipping Charges

  • Orders over $99.01 Free Standard Shipping 
  • Orders below $99.00 $8.95 shipping fee

Delivery timeframes apply to business days only and do not include weekends or public holidays.

Please note that shipping times are estimates and may vary due to weather conditions, carrier delays, high shipping volumes, or incorrect address information.

Order Cut-off Time:

Orders placed before 9:00 PM (Eastern Time – ET) on business days will begin processing the same day.

Orders placed after 9:00 PM (ET) will be processed on the next

business day.

Shipping Locations:

Aurahers currently ships to addresses within the United States only.

At this time, we do not offer international shipping.

Shipping Carriers:

We partner with reliable carriers, including:

  • USPS (United States Postal Service)
  • FedEx
  • UPS (United Parcel Service)
  • UniUni

Carrier selection may vary depending on destination and availability.

Tracking Information:

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 24 hours for tracking information to update in the carrier’s system.

Shipping Address Accuracy:

Customers are responsible for providing accurate and complete shipping information at checkout.

Aurahers is not responsible for delays or delivery issues resulting from incorrect or incomplete address details provided by the customer.

Order Changes or Cancellations:

If you need to modify or cancel your order, please contact us as soon as possible: Email: support@zelens.shop

Once an order has entered processing or has been shipped, changes or cancellations may not be possible.

Missing or Damaged Packages

If your order arrives damaged or appears to be missing, please contact us within 48 hours of delivery: support@zelens.shop

Please retain all original packaging and provide clear photos (if applicable) so we can review and resolve the issue promptly.

Returns & Exchanges

For complete details regarding returns, refunds, and eligibility requirements, please refer to our Return & Refund Policy page.