At zelens, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or make a purchase on our website, we may collect certain information, including:

Personal Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through third-party payment providers)

Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Pages viewed and time spent on our website
  • Cookies and tracking technologies

This information helps us improve our website and provide a better shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide shipping and delivery updates
  • Respond to customer service requests
  • Improve our website, products, and services
  • Prevent fraudulent transactions and enhance security
  • Send order confirmations and important account notifications

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information with trusted third-party service providers that help operate our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting and security services
  • Email communication providers

These partners only use your information as necessary to provide services on our behalf.

We may also disclose information when required by law or to protect our legal rights.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyze website traffic.

Cookies help us:

  • Remember your preferences
  • Understand how visitors use our website
  • Improve user experience

You can modify your browser settings to disable cookies if you prefer.

5. Data Security

We implement industry-standard security measures to protect your personal information. All transactions are processed through secure payment gateways and sensitive information is encrypted using SSL technology.

However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data where applicable

To make a request, please contact us using the information below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. Updates will be posted on this page with the revised effective date.

9. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please