At zelens, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a clear and transparent return and refund process.

This policy applies to orders delivered within the United States.

Return Policy – 15 Days

  • We offer a 15-day return policy from the date of delivery.

To be eligible for a return:

  • Items must be unworn, unused, and unwashed
  • Original tags must be attached
  • Items must be returned in original packaging
  • Proof of purchase (order confirmation or receipt is required

Returns requested after 15 days of delivery may not be accepted.

Non-Returnable Items

  • The following items are not eligible for return:
  • Final sale or clearance items
  • Gift cards
  • Items marked as non-returnable

We reserve the right to refuse returns that do not meet the above conditions.

How to Start a Return

To initiate a return, please contact us at: support@zelens.shop

+1 97010580451

Please include:

  • Your order number
  • The items) you wish to return
  • The reason for return

Our support team will provide return instructions.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refund Policy – Processing Time

  • Once we receive and inspect your returned item, we will notify you regarding approval.

If approved:

  • Your refund will be processed within 14 business days
  • Refunds will be issued to the original payment method
  • You will receive confirmation once the refund has been completed

Please note that your bank or payment provider may require additional processing time to post the refund to your account.

Original shipping charges (if any) are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
  • We may request photos of the item to review the issue. If confirmed, we will provide a replacement or full refund at no additional cost.

Cancellations

Once an order has been shipped, it cannot be canceled and must follow the return process.s, please contact us!
Send an email to support@zelens.shop and we’ll help the best we can!

Orders may only be canceled before they are processed or shipped.